You’ve probably heard the idea that some people, by their nature, perform whatever task they’re doing to the best of their ability – Eagles, while others just seem to “get by” – the rest of the flock, sometimes referred to as Pigeons.
While I have nothing against pigeons, especially since I’m a native New Yorker, they’re not your ideal role model for success.
The differences, while many times subtle, are no less important to the success of the business as well as that of the individual.
My recent experience, illustrated below, will demonstrate this in more detail.
I was recently attending a business function at a nearby restaurant. The wait staff was excellent, attending to every detail enthusiastically, however, there was one waitress who “went the extra mile.”
I had asked her for a sparkling water, since I do not drink alcohol. Though it was not part of the beverage selection, she managed to locate a bottle of San Pelligrino water and poured me a glass.
At that point, for all practical purposes, her job was done, however, since she’s clearly an “Eagle” she didn’t stop there. Throughout the evening she kept a watch on my glass and managed to be there whenever it looked like it needed filling.
Eagles think beyond the task at hand. They anticipate what else they can do to be helpful to whomever they’re serving.
Eagles pay attention and are always on the lookout for ways in which they can provide more service and, at the same time, increase business for the company.
For example, the electronics salesperson who makes sure you have all the necessary cables and connectors to use your new purchase is anticipating your needs.
You’re happy they did so and it increased the total of the sale, resulting in an increase in revenue for the company. Everyone benefited all because the salesperson was paying attention and thinking about the customer’s needs, not just doing their job.
Four ideas to increase employee engagement
Hire for attitude
I’m not impressed with how great a salesperson you are if your attitude is poor. People can be trained in selling skills, which are more easily learned than behavioral changes like attitude.
Ensure people feel connected
The fastest way to accomplish this is to take time to praise people for a job done well. Further, involving every employee in the company’s vision and ensuring they can see their role in it will go a long way toward increasing employee engagement.
Invest in your people
Companies who stress training and development of their employees enjoy higher revenues and stock prices. Programs, like our happy@work programs teach, among other things, how to manage your emotions and stay in a positive mental state. Salespeople in a positive mental state are 37% better at selling than those who are negative or neutral. People in general are 31% more effective.
A recent survey of Millennials listed “giving back” as one of their top five criteria for working for a particular company. Good for them. Giving back is the right thing to do. When we all give a little, a lot is accomplished. Companies who have a culture of giving typically enjoy more success than their competitors.
If you want more Eagles on your teams, contact us now to learn how our happy@work programs can help your organization increase employee engagement and inspire more Eagles.
Phone (215) 794-3826