In todays business environment with increases in
staff reductions and rapidly changing roles and responsibilities, it is
crucial that all of your team members be fully engaged in the tasks at
hand. According to a Gallup survey, 350 billion dollars are lost each
year in American companies due to disengaged employees. How then do you
minimize the impact of this costly problem within your organization? Below
are key strategies to help you grow your people toward peak performance
and enable you to produce quantum results with your team.
Own your outcome
All to often employees are quick to blame circumstances
the economy or a host of other causes for their less than stellar outcomes
in a given situation. Only by taking personal responsibility for our
outcomes and performance can we take back our power and create the results
we desire. Its quit simple, if the problem is being caused by
the economy; I am powerless to effect it. If, on the other hand, I am
willing to take personal responsibility for it, I have reclaimed my
power and am in a position to impact change.
Make integrity a must
This is not an option. The only way companies will
survive and thrive into the future is by making integrity an absolute
must throughout the organization. No longer can people skate by with
questionable behavior and slippery deals. The time has come for each
person to be honest and truthful in all situations regardless of the
outcome. The cliché "honesty is the best policy" became
a cliché for a good reason, it works! However, in order to create
this environment of absolute honesty and integrity, you as a manager
must be willing to allow people to make mistakes and it must be okay
to mess-up once in a while without fear of repercussion.
Challenge peoples limiting beliefs
It is important for your people to understand the role
their conscious and unconscious beliefs play in their ability to produce
desirable outcomes. They must understand how every thought, action,
and result is directly linked to their beliefs. By first identifying
peoples limiting beliefs, a person can begin to replace them with
more resourceful empowering beliefs, which will then enable them to
create the results they desire. For example, a belief that "I am not
comfortable calling on 'C' level executives" can be shifted to one that
feels better and is more empowering, like "While I am not totally at
ease, I have a strong support team backing me up." While this is not
a fully empowering belief, it is a small step in the right direction.
These "bridge beliefs" shift the person's beliefs more toward the desired,
empowered belief.
Link Values to Behaviors
Identifying a persons high driving values and
helping them understand the role these values play in their productivity
and satisfaction can go a long way toward achieving peak performance.
A simple question like, "Whats most important to you in your
work?," will generally elicit the persons number one driving
value. Continuing with questions like, "What else is important?"
etc., will enable you to uncover the person's high driving four or five
values. Knowing this will help you better match specific assignments
to individuals, understand how to better motivate people, and result
in more harmony among your team members. For example, a team member
who lists "freedom" as a high driving value will be the ideal person
to assign a task that can be done from a home office, while the person
with "contribution" as a high driver will be well suited for a team
project. Understanding your teams values will help you determine assignments
and enable you to get the most productivity from team members while
maintaining harmony throughout the organization.
Create a compelling vision
Many times an individual sees an overall vision for
their role on a project that is out of alignment with that of the manager
or the company. Often, the individual has beliefs about their ability
to fulfill their function within this vision. By completing a visioning
exercise in which you will, as a group, create the overall vision, youll
be in a position to establish specific individual goals for its
accomplishment. During this process you will uncover each persons
apprehensions and limiting beliefs about their ability to accomplish
the task at hand. By completing this exercise together, you are in a
position to address their concerns. The result of this visioning exercise,
if done properly, is a fully aligned team, holding the same overall
vision, and having each member understand their role in its accomplishment.
This will, naturally, lead to the next and final step in our process.
Strategies and inspired action.
Strategies and Action (or dont be a gerbil)
Don't be a gerbil. Not that there is anything wrong
with gerbils, theyre quit cute, however not the ideal role model
when it comes to achieving results in business. Unfortunately, too many
people in business today are behaving like gerbils when it comes to
their actions. They are taking action for the sake of action
"gerbil action" and confusing activity with results. This is
even more evident in sales organizations where individual sales people
frantically call prospect after prospect, achieving little in terms
of results and burning through territories faster than a California
wildfire. This kind of unfocused action does nothing more than frustrate
people and contributes to the high employee turnover we see in so many
companies.
A better way is to employ "inspired action."
Inspired action is action that is created from a clear vision of the
desired result. It engages the higher portions of our mind to create
more focused, synchronistic action, producing quantum results.
A simple way to develop more inspired action is to
begin with a valued finding question like, "Whats working?"
When was the last time you heard this question at a company meeting?
By shifting the groups focus from problem finding to value finding,
you encourage inspired actions based on successes. It is a commonly
accepted psychological fact that we attract more of what we focus on.
By keeping the focus on what is right, or working in a given situation,
our creative energies and minds will be drawn to more of the same.