Archives For Business Growth

“How can I increase my income without increasing my workload or overhead?”

At first glance, most business people would say there’s no way they could do that, however, the reason has more to do with their perception of the situation than actual reality.

The typical response to this question is that, in order to increase business, one has to either hire more people, work longer hours, or in some other way, add to the costs of operating the business.

This is simply not true.

Over the course of two decades, I have helped hundreds of businesses increase their revenue without adding to their work load or increasing the cost of running the business.

This is why I’ve repeatedly said,

“If you’re in business or sales and are not working with a coach you’re leaving money on the table.”

Almost any business can add revenue by becoming more creative in their thinking, learning to use a technique known as “powerful questions” and changing their focus.

business coach jim donovan

Client brainstorming meeting

One of the best techniques I’ve used with my business coaching clients is inquiry. Simply put, this is a process of using laser focused questions to elicit responses that are radically different from your usual line of thinking.

For example, I was recently sitting in a medical office waiting for a friend to complete his follow up visit from a recent surgery. If this doctor wanted to increase her income, the obvious response would be to attract more patients, however, this would also mean performing more surgery. Not the result we’re looking for.

By changing the question to something like, “What can do to I increase my income without having to work more hours?” we are giving our creative, right brain hemisphere a new challenge, one which it will happily accept. With her creative brain fully engaged in providing a solution, as a result of the more focused question, she will begin to see other possibilities.

In this case, since there was a lot of unused office space, adding complementary services performed by someone else, would accomplish the same thing.

An author wanting to add more revenue without having to work longer hours would use a similar question which may result in discovering new foreign markets where they could license the translation rights, explore alternative distribution channels, offer the material in different formats, and so on, increasing their revenue potential without adding to their workload.

A former client of mine had created a series of training videos. During one of our coaching sessions we were brainstorming possible sales and distribution channels. The result from this one session was an idea that was to generate an additional six figures in income annually from the core product.

To help you get started, here are two of my favorite business questions:

- What new markets are there for my existing products and services?

For example, Arm and Hammer Baking Soda went from something only bakers used, to a product that most people are using as a deodorant in their refrigerator.

- What new products can I market to my existing customers?

Once again we can look to Arm and Hammer who took their sleepy little baking soda and created an entire line of products from it, including the Cat Litter we use.

Using the questions above, what new income producing ideas can you come up with?

Get your team together and brainstorm these questions. Breakthrough ideas come from simple inquiry.

And, as I suggested above, if you are not working with a coach for your business you are leaving money on the table.

While you may know that I offer business coaching services, you may not know that I only work with a small number of people at any given time so, if you are interested in having me as your coach, don’t hesitate. Contact our office now.

 

Years ago I had the pleasure of following the PGA professional golf tour and getting to know some of the top pro’s of the day.

At the time, I was producing a series of videotape golf lessons which, unfortunately, was just a little ahead of its time. To compound the problem, I was also in the midst of self destructing so the project never got off the ground.

golfer photo

I did, however, spend a season traveling to the top tournaments and met and worked with some great pro golfers like Frank Beard, Al Geiberger, Bobby Nichols, Dave Stockton and others. I had the pleasure of spending several hours talking with Julie Burroughs, considered to be one of the nicest people in the sport at the time and an avid fisherman.

Something I observed among these super stars was that, in addition to being dedicated to the game and having the discipline to hit the practice tee after playing a round to continually work on their skills, they had the unique ability to quickly recover from a bad shot.

Unlike what many of us do in our lives and businesses, they did not let a poor shot carry over to their next one. This is part of what makes them winners.

I remember talking with Frank Beard one evening at dinner. He was explaining that one of the traits that made Geiberger great was his ability to focus all of his attention on the task at hand. He didn’t lament the missed shot on a previous hole, instead putting total effort into hitting the shot in front of him.

By the way, Al Geiberger won eleven times on the PGA Tour and ten times on the Champions Tour, however, he is best known as the first person to shoot a “mythical” 59 in a major tournament, the Danny Thomas Memphis Classic on June 10, 1977.

Similarly, a runner who trips on a pot hole in a race does not stop and stand there looking at the hole. Instead they get up and get back in the race.

These lessons from the world of sports can also be applied to your life and business.

What do you do when you make a mistake? Do you replay the experience over and over again in your mind, berating yourself for your error?

Or do you behave more like the pro athletes, learning whatever you can from the experience, letting it go, and getting on with your life?

We all have failed outcomes, especially in business. I could go on, in great detail, about the lost opportunity with our golf video business but the truth is (no pun intended) I dropped the ball.

You’re going to make mistakes, unless of course, you never attempt anything. Assuming you do take some action, you will mess up. The best thing you can do is learn something from it, let it go, and move on.

I personally do not know of anyone who has achieved high levels of success without experiencing setbacks, problems, and even complete failures.

The difference between the champions and the weekend “duffers” is that champions continue on, even in the face of adversity.

Resolve now not to let your setbacks derail your success. Be like the professional golfers and “play the shot in front of you.”

And, like the professional golfers, make a commitment to ongoing personal development. Champions are made, not born.

 

If you look at current trends, it would seem as though giant companies, especially retailers, do in fact have their smaller vendors by the short hairs.

Bionic WrenchA case in point is the recent ABC News story about Dan Brown & his “Bionic Wrench,” made in Cabot, Pennsylvania and their horrendous experience with Sears. Brown’s company manufactures, and holds the patent, on the Bionic Wrench, a product made entirely in Pennsylvania.

Last year Sears was the Company’s biggest customer, ordering some 200,000 items for the Holiday shopping season. As a matter of fact, Sears was so enamored with the product that they asked Brown to refrain from selling to their competition and offered the sizable order to compensate.

This, in my opinion, was their first mistake.

Companies like Sears have been doing this to small businesses for decades. I was warned, back in 1975, about doing business with them, so, while it was no big surprise when I saw this story, it angered me none-the-less.

Several years ago an author I was coaching read me a contract she had received from Sam’s club. While the order was substantial and the discount they asked for reasonable for the quantity, their terms called for everything being fully returnable, in any condition, within five years.

She, of course, had already figured out this was a bad deal and I simply confirmed it for her. That’s one of the benefits of having someone to act as a sounding board and help with decisions.

What’s a small business owner to do when faced with an order from a giant company? Are there ways you can still benefit from the huge buying power of a large company without putting yourself at risk?

The answer is, of course, most certainly yes.

For example, Dan Brown and bis Bionic Wrench company could simply have declined Sears request for exclusivity. Making your company vulnerable by having only one big customer is never a good idea. I must say, like Mr. brown, I learned this lesson the hard way years ago.

A small manufacturer or service business needs to buffer themselves from things like this taking place. We need to “spread the risk” among a number of clients even if it means losing out on what seems, at first, to be a great opportunity.

Something else a smaller business can do when dealing with a much larger buyer is to carefully negotiate the terms of the sale. My coaching client, for example, could have renegotiated the contract to, perhaps, offer more of a discount for a non-returnable arrangement or even suggest a smaller order. Even a small publisher can risk a small quantity and, if successful, can always come back with better terms.

While the attraction of a big order from a giant company is always attractive, it’s important to protect yourself and your company from what can go wrong.

Richard Sears, founder, Sears Roebuck & Co.Of course, in the case of Dan Brown versus Sears, this is simply a lack of ethics on the part of Sears, not to mention their total disregard for supporting American businesses.

I doubt Richard Sears (1863-1914), the founder of Sears, Roebuck and Company would approve of the way the present management is running the organization he started.

You can read an interview with Dan Brown, that appeared on the New York Times Small Business Blog here.

If you want to grow your business with less risk, make sure you have someone who can act as your trusted advisor, coach or mentor. If you do not presently have a business coach, consider my small business coaching service to help you and your business. Please keep in mind I do not work with more than five (5) clients at any time. Go here.

 

It’s that time of year again when many of us look back over the past year – seeing the weight we didn’t lose, money we didn’t earn, and relationship we didn’t develop and, once again feel the pain of not having made the changes we were so hopeful for at the start of this year.

Why New Years Resolutions Are Doomed to Fail

We resolve, with the promise of a new beginning that tells us, “Next year will be different,” we set about making grand plans and resolutions for the year ahead, knowing in our hearts we will most likely abandon them before the end of the first month of the new year.

What is it that sabotages our noble intentions and what can we do about it?

First, decide what it is you truly want. Not what someone thinks you should want but what you actually want. Take time to think about what really matters to you.

Next, write it down in the form of an affirmative goal. “I am happily reaching my ideal weight of 125 pounds,” for example. Writing a goal in itself can have a powerful effect on it’s accomplishment.

Next, write down why you want it. This important step, overlooked by many, is a key to achieving what you want for your life. The bigger your “why,” the more motivated you will be to stick to your plan.

Then, write how you will feel when you have this. Imagine yourself being the person you want to become. How does this feel? Now, do the opposite. Write down everything you’re missing out on by not having done this. Get honest. What will another year of financial pressure do to you and your family.

These two steps of identifying how achieving your goals will make you feel and what you’re missing out on by not having done so, will give you the leverage you’ll need to push through the inertia that stops most people.

Lastly, ask yourself what one simple step you can take, right now, that will move you toward your desires and do it. This confirms to your subconscious mind that you are serious about making changes and sets your goal into motion.

As Thoreau taught us, “If one advances confidently in the direction of his (or her) dreams, and endeavors to live the life which he has imagined, he will meet with success unexpected in common hours.”

this is your life,not a dress rehearsalIf you want to get a head start on achieving your goals, I invite you to take a look at my home study audio course, This is Your Life, Not a Dress Rehearsal.

Based on my international bestselling book it is the step-by-step process I used to change my life from one of agony and despair to living a life beyond my wildest expectations. You can create the life of your dreams but you need to make a decision to do so. Check it out here.

It’s that time of year again when businesses are looking for ways to improve performance and increase their bottom line. One of the best things any company can do to impact their bottom line, especially during tough economic times, is to bring in a professional speaker or coach to work with your staff. Offering a seminar to your employees can go a long way toward increasing productivity, sales and overall performance.

Jim Donovan Chamber of Commerce seminar

In the past, companies invested in new and better equipment in order to be competitive and gain an edge in the marketplace. Today, your people are your most valuable asset, so an investment in upgrading their performance is a prudent move, one that will pay for itself many times over.

In addition to the obvious benefits of increased motivation, performance, skills and, as is the case for salespeople and customer service reps, more business, there are the not-so-obvious benefits of improved morale.

This is of particular importance in a company who has experienced layoffs and downsizing. By giving your employees seminars and other performance improvement services, such as coaching, you demonstrate your company’s commitment to their success, which translates into more success for the company. People feel valued and appreciated which, in turn, encourages them to value and appreciate the company more.

So, just how do you go about choosing the ideal presenter to hire?

Shop locally for better deals
For starters, many budget conscious company’s today are looking more and more to local speakers for their events. In addition to saving the added expense of travel and lodging, many professional speakers charge lower rates for local engagements. A good way to begin your search is to add your city’s name to your search for “motivational speaker. ” For example, you might enter, “affordable motivational speaker new jersey” as your search term.

Read what other’s have said
Next, read the speaker’s Web page looking, in particular, for testimonials. What others have said about a speakers performance is the best endorsement.

Don’t get discouraged by the Web site
When reading sample seminar topics on a speaker’s Web site, keep in mind that most will customize their presentation to meet the needs of your audience. If you do not see exactly what you need, don’t worry. Chances are the speaker will create a program to match your criteria.

Is the speaker you’re considering an author or in some way perceived as a celebrity?
Authors bring added value and can add to the impact of your event. This is of particular importance with groups who need to be enticed to attend the event.

Ask what else might be included.
For example, an author may “sweeten” the deal by offering a special price on their book or even packaging it into the fee. Would they include a couple of follow-up coaching sessions in the deal?

Ask if they will deliver a breakout session for less cost.
I once delivered a morning keynote to the management of a small business and then a shorter training session for the sales force after lunch. Since I was “all dressed up” and already there, we were able to agree on a combined fee that fit the clients budget nicely. Often, a speaker will include a short breakout session as part of the package or at a greatly reduced cost. Personally, since my main goal is to have satisfied clients, I’m pretty flexible, especially if it’s a local event.

Ask permission to record the event.
Having a permanent copy of the speakers program is quite valuable since new employees can gain access to the information and your existing staff can use it as a refresher.

Will the speaker barter a portion of their fee?
Depending on your industry, you may be able to trade a portion of the speaker’s fee for your product or service. A good example of this is, obviously, a resort hotel or even an top notch restaurant. Speakers like to travel and eat too:-)

Regardless of where or how you find a motivational speaker, bringing someone in to improve the performance of your employees is an investment that will pay for itself many times over and is a smart business decision in this challenging economy.

jim-donovan-nals-150Learn more about having international best-selling author and speaker Jim Donovan address your organization here.